Below is the Football Manager 2012 FAQ

Using your code to activate via Steam

Installing the game from Disc

Release Date and Activation Time

Activation and Offline Mode

Slow Downloads and Connection to Content Servers

Anti-Virus and Firewall Issues

Changing Installer Language

Game is Currently Unavailable

Update Stalls

Verify Game Cache

Unable to find Essential Data

Offline Mode

XML Parsing Errors

Data Editor

Block of colour at the bottom of the screen

The game will not start up for me and I have BitDefender installed

Creating a desktop shortcut

Disable Steam from running at start-up

Steam or the game is already running

Completing a Full Uninstall

How do I delete my Cache files?

How do I delete my Settings files?

How to Delete your Registry Files

How do I find my dxdiag?

Mac Section

Mac - Game Unavailable

Mac - XML Parsing Errors

Mac - Full Uninstall

Netbooks

Region Availability - Germany

Region Availability - North Korea, Hong Kong and China

Game Requirements

Using your code to activate via Steam:

If you purchased of a digital copy of the game, please follow the steps below to activate the game on Steam:

- Download the Steam client:

http://store.steampowered.com/about/

- Install Steam on your computer

- Once installed, open up Steam

- Go to +ADD A GAME at the bottom-left of the window

- Then select Activate a product on Steam

- Enter your Activation Code found on the back of the manual.

- Steam should now download your game.

Installing the game from Disc:

If you have the disc version of the game, please first follow the steps below to activate the game on Steam:

- Open up Steam

- Go to +ADD A GAME at the bottom-left of the window

- Then select Activate a product on Steam

- Enter your Activation Code found on the back of the manual.

Now Steam will be trying to download the full game. Please follow the instructions below:

1. Click on 'Games' followed by 'View Games Library'.

2. Right click on the game and click 'Delete local content'. The non-installed information will appear next to the game.

3. Close Steam (File, Exit).

* Ensure STEAM is not shown near Notification Area (system clock). If STEAM is shown in the Notification Area right click on the STEAM icon and select exit.

4. Insert Disk 1 into your DVD drive and select Autorun.

5. From the Windows Desktop, click on the Start Button, (XP) click Run (Vista/7) type Run into the Start Search box and choose Run from the list.

In the window Run box enter the following:

E:\Setup.exe

- If your CD/DVD drive is not E: please change it accordingly.

6. Press OK, Steam should now start the installation from the disk.

7. At the end of the installation process, Steam will connect on Internet to download a small update.

Activation and Offline Mode:

This year’s instalment of Football Manager can only be activated and played through the Steam platform. The game can be purchased as a boxed copy or a digital download, but both versions require Steam and an Internet connection.

Football Manager 2012 will need Internet access for its activation process because Steam is a network-based platform. FM2012 customers that do not want Steam to connect to Internet can launch the Steam client in “Offline Mode” after installation. Internet access after installation of the game will only be needed to apply game patches or Steam updates, play network games or use any of the uploading features included in FM2012.

We have outlined below the steps to set Steam to Offline Mode.

1) Start Steam whilst being connected to the Internet - make sure that the “Remember my password” box on the login window is checked

2) Verify that all game files are completely updated and that there are no current downloads on Steam (“View” -> “Downloads”)

3) Launch the game(s) you would like to play offline to verify that there are no further updates to download. Shut down the game(s) and return to Steam once you have confirmed that the game(s) can be played

4) Go to “Steam” -> “Settings” to ensure that the “Don't save account credentials on this computer” option is NOT selected

5) Click on the top left “Steam” menu and select “Go Offline”

6) Select “Restart in Offline Mode”. This will restart the Steam client and it will no longer connect to Internet when it is launched

If you would like to reconnect Steam to the Internet in the future to download game updates, activate new products or play multiplayer modes on your games, please select “Go Online” from the top left “Steam” menu.